JW Marriott Gold Coast Resort & Spa Weddings

Good hotel in line with the expectation

A beautiful hotel and an amazing stay!! The JW Marriott provides the perfect combination of elegance and warmth. I wanted a holiday for my sister and my birthday, somewhere we could relax and where my elderly parents would also feel comfortable. The staff at JW were all so welcoming and friendly and really helped us feel at ease. My father was not able to eat at the buffet due to health reasons and everyday the staff were so accommodating providing him with a separate meal. In particular Gina our server was so lovely. The pool was outstanding and my absolute favourite and the birthday and welcome platters exceeding expectation. Thank you JW Marriott for our wonderful stay!

Thanks so much for an incredible weekend! Weve stayed here many times before, but the hotel service and standards were better than ever this time. Sincere thanks to Andrea, who (on hearing that it was my daughters birthday) went above and beyond to make us all feel very special from the moment we checked-in. We absolutely loved the pools, the food, the room and the kids kept saying theyd had the best weekend ever! Thanks so much for a really fabulous stay. Well definitely be back.

I recently stayed here with my family and was blown away by the level of kid-friendliness and the amazing staff. From the moment we walked in, the staff went above and beyond to make sure we were comfortable and entertained. The atmosphere was warm and inviting, and my kid had a blast. I highly recommend this location to any family looking for a fun and enjoyable experience.

The staff is truly top-notch and made our visit unforgettable. 5 stars all around

Best place for a perfect vacation

A huge thank you to Stephen, Mukul and the whole JW Marriott front office team for going above and beyond to making my engagement over the weekend extra special. I asked for a simple favour a few hours prior and they overwhelmed me with their care, support and celebration. The pastry team cant go unmentioned too for their quick turnaround of cakes! We look forward to staying again, again and again! Always 5 star at JW

Went for dinner, beautiful venue, and amazing food

We dined at Critique restaurant.. 5 all the way. Spectacular meals and service. We will definitely be back.

Stayed with my family for a week and it was incredible! Stunning hotel (Stayed in a J.W. Marriott room not the Vacation Club). So beautifully renovated, food at the Buffet Breakfast, Chapter and Verse, the Brazilian BBQ, and Misono - divine!!! The pool is out of this world!!
The rooms and beds are comfortable and extremely clean. The service is second to none - you are treated like royalty! Veronica (concierge) was super welcoming, warm and went out of her way to make our 20th wedding anniversary special. Never stayed at a hotel with staff that make every effort to ensure your trip perfect as much as JW Marriott Resort & Spa Gold Coast!! Have stayed at Palazzo Versace previously and it is nothing compared to JW Marriott!
Will be back!!

Beautiful facility and great service.

Great stay for 2 nights, the staff was really helpful and met all our expectation.
Bed was comfy.
Large choice for breakfast.
Awesome pool area.

Well done JW Marriott.

Well be back.

Great spot , close to the beach and amazing view of surfers, Beach, resort pool.
Buffet breakfast was great and staff throughout the hotel were very friendly and helpful.

One of the nicest hotels Ive stayed at. Staff are friendly and helpful. Forgot to take photos of the pool but Ill say its very nice, it has a small slide and an artificial beach section.

Amazing experience, greeted with smiles and kindness, stuff was incredible. The Japanese restaurant was booked out but they found room for 4 of us. Special thanks to the reception lady, please provide her with a chair to sit on, not easy to stand for 8 hours when you are pregnant, your staff is your backbone.
My child had the best holiday, feeding tropical fish, snorkelling in the lagoon and jumping in and out of spas.
Thank you and looking forward to come back.

Had an amazing stay at JW Marriott with my husband for a babymoon. The service was exceptional, the staffs really delivered throughout the guest journey. Special thank you to Kesha at the Front Office for taking care of us! Definitely our number one choice when we head back to Gold Coast

It is indeed a level higher than the Sheraton, everything is perfect, but the check-in time is slightly worse than the humanization of domestic hotels, it always has to wait until 3PM

Highly recommend JW Marriot Resort in Gold Coast! The most beautiful resort my family and I have been. Great location, amazing kids area, great restaurants, beautiful breakfast buffet and the most friendly staff members.
A shout out to Holly from the reception team! The sweetest staff member I have ever met. She is so friendly, lovely and caring.
Thanks for all your assistance Holly and thanks JW Marriott Gold Coast Resort for the amazing experience! We will definitely come back and recommend to others =D

The best resort/hotel me and my partner have ever been to up to date. Exceptional customer service and care. The room, pool area, and restaurant were all amazing!! Would highly recommend if staying in Gold Coast.

Didn't stay but experienced the buffet at Citrique and was very impressed

Seafood Buffet was delicious, wine package was not worth it as they only pour very small glasses and stop serving well before closing. Overall a great night and great food.

Great seafood buffet.

I was disappointed that the restaurant was closed during my stay limiting food choices.
Vehicle access is only possible coming from the South on Furney Avenue. It's quite a long walk from the hotel to Surfer's Central.

Absolutely stunning hotel in Surfers Paradise with sweeping views of the ocean, the pools and lagoon (depending on your room). From the moment we arrived to the moment we left, I felt like a queen. The room was big and very well appointed - everything was provided for and thought of. Very tranquil and exquisite. The staff are incredibly friendly and helpful, service as expected from a 5* resort. This is by far the most beautiful hotel I've stayed at and would return any day. The bathroom was amazing - enjoyed a few baths with the provided bath salts and slept like a baby as I was so relaxed. The breakfast buffet at the restaurant was superb - very delicious and fresh selection of hot and cold food, fruit and everything you can think of. Thank you JW Marriott for providing a truly unforgettable experience for my mates and I. Highly recommend and I'll be back for sure!

The degustation - 6 courses - does not disappoint!!! Fine dining with great service by the whole team.

The quality, visually and ingredients are fantastic.

If you want to confidently dine with friends or family you couldnt go wrong at Citrique.

Invited to the restaurant, the ambience, and respectful staff made for a very pleasant experience. Seafood night in the restaurant, the food was plentiful and delicious.

The most incredible experience for a special celebration. Service was 100% and the venue is gorgeous. Exceeded all our expectations.

Always a great location and facility, especially with young kids

Great hotel but location is a little out of place

Our little stay-cay at the Marriott this weekend was so amazing. The Staff were friendly and helpful, the pool is absolutely the best Ive seen and our room was clean and modern. Its just far enough out of Surfers, that we enjoyed walks to and from the main section of town along the beach and also a tram into Broadbeach.
The kids loved the fish feeding and snorkeling, as my husband and myself enjoy a drink or 2 up at the bar overlooking them.
Thank you for making our stay so enjoyable

Loved it. Great seafood buffet and great breakfast. Wonderful staff

5 star all the way. True resort living

Absolute 10/10 service from Chris Spielmann walking us all the way from the front door to the restaurant telling us about the beautiful hotel lobby!

Very nice resort type hotel ideal for family vacation or romantic gateway.

Lovely resort with outstanding staff which took great pains to make it a comfortable stay. The rooms were gorgeous and gave us a great view of the coast. It's a 5 min walk from the beach and accessible to public transportation

One of the best hotels Ive stayed at. The pools is the highlight especially the salt water pool with fishes in it so you can snorkel. All staff were highly accomodating, friendly and polite. Thank you for the complimentary drinks also. All in all, 11/10! Will be coming back

We visited the new JW Marriott Spa last month , just after opening and were blown away with the ambience, quality of service and friendly staff. TAI was most outstandingly helpful again in the vacation club , you and your team make our stay memorable , thank you

Amazing staff, loved the service. Have to come back here again soon

Just starting to get a little dated. Extremely expensive! $45 valet service. .. $7 for a coffee . Good choice of pools. In room dining meal $35 for

The welcome and the rooms are fantastic! Feels like luxury! Will be returning to use all the facilities and staying longer next time!

Absolutely fabulous. Best breakfast ever!

Beautiful hotel, gorgeous pool and great facilities. Beds were a bit soft and sinky for our linking

Very grand and luxurious. Polite and attentive staff. Stunning award winning swimming pool complete with coral reef, tropical fish and sandy beaches. Great for young families and couples.

Didn't stay but attended a conference here and the highlights were service and food by far.

Absolutely amazing stay, I enjoyed it so much theres so many fish to see while snorkelling and the staff are all so kind and helpful. I definately recommend getting the massage it was wonderful

Nice

Our first stay at the JW Marriott Gold Coast was a very pleasant experience, friendly staff, clean rooms and excellent service!
This great experience was renewed daily by the wonderful restaurant crew at the citrique restaurant during breakfast by the Waiters :OkSana, Monica ,Jenjira Aimoth and Gina. They all left a wonderful impression to our visit. All were extremely professional with high standards. A special thanks to the kitchen chef Emir who we met during our stay.He answered well our questions in an extremely professional manner and understood our needs. Would recommend!
We will definitely come back due to this high standard of service.

Very grand and luxurious. Polite and attentive staff. Stunning award winning swimming pool complete with coral reef, tropical fish and sandy beaches. Great for young families and couples. Superb Japanese restaurant. Close to the tram stop.

Booked through a third party for a stay of 4 and paid a price of 3
Free breakfast and $140 in spending
Booked a sea view king bed and upgraded to a small suite
Even though I linked my Marriott account, I only got one level upgrade.
Free valet and parking for members
I dont know why, when I checked in
Want me to open the app to see my Marriott membership?

The balcony guardrail is quite low and a bit dangerous.
How many centimeters lower is the balcony floor to the room floor?
If you don't pay attention, it's easy to lose focus and move your center of gravity forward.
Plus this low guardrail is scary.

Others I feel pretty good. Im at the beach again.

Firstly and like always the hotel presentation-gardens and pool area are second to none on the Gold Coast. I especially want to send accolades to ALL the concierge & reception staff - particular Nush & Kumar. ALL the other hotels on the GC never give enough towels or toiletries and JW is especially generous when it comes to this- makes a ladies stay so much more enjoyable to have enough towels. I would also like to single out the bar, pool and restaurant staff- all excellent & put up with some other difficult customers with grace & pleasantry
The food was excellent and the service was brilliant and if they reduce their prices and add specials to their bag of tricks then I cant see why JW Marriott does not have full occupancy all the time. I have stayed this year at five other similar GC hotels and JW is superior to all. Well done all

Absolutely stunning hotel in Surfers Paradise with sweeping views of the ocean, the pools and lagoon (depending on your room). From the moment we arrived to the moment we left, I felt like a queen. The room was big and very well appointed - everything was provided for and thought of. Very tranquil and exquisite. The staff are incredibly friendly and helpful, service as expected from a 5* resort. This is by far the most beautiful hotel I've stayed at and would return any day. The bathroom was amazing - enjoyed a few baths with the provided bath salts and slept like a baby as I was so relaxed. The breakfast buffet at the restaurant was superb - very delicious and fresh selection of hot and cold food, fruit and everything you can think of. Thank you JW Marriott for providing a truly unforgettable experience for my mates and I. Highly recommend and I'll be back for sure!

Great venue for a conference

Absolutely amazing place if ever went back to the Gold Coast I would stay again

Absolutely perfect

Definitely a 5-star with their excellent customer service! And a plus for the amenities and great location

Amazing place - the pool is fantastic! Food is top notch and it's a great location - walking distance and access to Trams

I stayed here for a conference. Great venue at a convenient location.

Lovely spot and very comfortable beds and rooms.
Welcoming staff and our stay went with out any issues.

have stayed here couple of times, customer service is very good. Pool area is fantastic for kids. Rooms are spacious, clean with good views.

Got a great deal 333 per night inc breakfast. All rooms recently upgraded & are on point. Pools are great for kids & service immaculate. Can't fault the place.

Great staff and environment (rooms and pool etc.)! We had a great stay there!

I attended a conference here. The Reception Staff were fantastic

Great place to have functions there with plenty of rooms. Excellent customer service and very friendly staff.

Absolutely an amazing experience. From the services to amenities and restaurants.
Entire family would have stayed the entire week if the prices didn't exceed $600+ from mid week.

Only con was the mattress. Spring bed was showing its age, sagging causing sore back. Would recommend the hotel to invest in new mattresses to improve comfort.

My stay at JW Marriott Gold Coast Resort was truly extraordinary. The snorkeling experience in their saltwater lagoon was a definite highlight, with crystal-clear waters revealing a vibrant underwater world. It felt like stepping into a slice of paradise right on the resort grounds.

What truly sets this resort apart is the fantastic staff and service. Every interaction was met with warmth, professionalism, and a genuine desire to ensure guests had an exceptional experience. Their attention to detail and commitment to guest satisfaction was evident in every aspect of my stay. I felt genuinely cared for and valued as a guest.

The memories created during this stay are ones I will cherish forever. JW Marriott Gold Coast Resort offers a unique and unforgettable experience, combining natural beauty with impeccable service. I cant wait to return for more moments like these. Highly recommended for anyone seeking a perfect blend of luxury and warm hospitality.

After coming to the Marriot many years ago with my parents I have always wanted to return but was worried and hoped all would live up to my expectations. I can honestly say my expectations were exceeded.

The pool is still as beautiful as I remember. The hotel is very well maintained and from
moment you walk in the resort has a luxurious feel.

The staff were AMAZING!!! Nothing was ever too much trouble - they were so helpful and friendly. Thank you so so much to the team!

My husband and I had a wonderful time away and will definitely be back!

Fantastic place to stay, friendly staff and great facilities.

had a wonderful family trip here last week, the facilities are gorgeous, the pool is so family friendly and the buffet breakfast is top notch.
i highly recommend for people with young children

When visiting the JW Marriott for the 4th time, we have once again been astonished. This time with the customer service we received off Katerina.
She was very understanding and went above and beyond to make sure we were satisfied with our stay.
Thank you to Katerina and also to the housekeeping, I hope they receive enough praise on how nicely they maintain the resort.
Thank you all for our stay, we look forward to seeing you next time.

Very nice hotel , worth staying here

This is one of the best properties. The location is ideal. The saltwater lagoon that has fish for the kids to try out snorkeling is amazing. But the best part is the staff. They are so helpful, so friendly, and go out of their way to make your stay wonderful.

We stayed at the resort for 3 nights and had a wonderful experience. The staff were super friendly and helpful (Carno, Melika, Jack, David etc). We thoroughly enjoyed the breakfast buffet and it was very child friendly. The artificial beach was very nice and we were always able to find empty beach chairs. The resort was also a short walk away from the beach. We arrived a bit early from a very long journey and they allowed us to check in early.

Would highly recommend this resort!

It was an absolutely enjoyable stay at this hotel. The room was new and spacious, amenities were top-notch, and the pool, gym, and other facilities were great. Most importantly, the people at the front desk were super helpful and friendly, particularly "Keisha" who went above and beyond to make our stay (especially my daughter's) an unforgettable experience.

Just got back from yet another great holiday at this place.
A big shout out to David from concierge who went above and beyond to make sure this stay was extra special. 10/10 customer service.
Will definitely be back.

It was such a pleasure visiting Marriott

Amazing staff! Thank you to the trainee named Cayden for being so helpful and eager to assist my family!

Always magical

My stay at JW Marriott Gold Coast Resort and Spa was nothing short of extraordinary, earning this establishment a well-deserved five-star review. From the moment I stepped into the lobby, the atmosphere exuded luxury and sophistication. The staff's hospitality was exceptional, ensuring every aspect of my stay was seamless and enjoyable. The resort's spa facilities were a haven of relaxation, offering a wide range of rejuvenating treatments. The culinary experience surpassed expectations with a diverse range of dining options, each dish crafted to perfection. The rooms were not only elegantly designed but also provided breathtaking views, making my stay truly memorable. JW Marriott Gold Coast Resort and Spa sets the standard for luxury accommodation, and I wholeheartedly recommend it to anyone seeking an indulgent and unforgettable experience.

Modern hotel with brand new renovation. Very nice accommodations. Kunwar is also very helpful and professional, answering all our questions as well.

The JW Marriott Gold Coast Resort & Spa is a beautiful hotel, from the first moment you walk into the gorgeous modern lobby; to the first time you see the incredible saltwater lagoon; and to that first step inside your luxurious, comfortable bedroom. But even with the beautiful property, delicious food options (my god that breakfast buffet!), and extremely comfortable rooms- what made this trip a total 10/10 was 100% due to the exceptional service of the front desk staff member Holley.

Holley elevated my and my husband's experience to a total 11/10 from the very first night. She made us feel incredibly welcome and valued as soon as we checked in, and whenever we saw her throughout our stay she made it a point to come check on us and see if we were absolutely thrilled with everything. She gave us tips for the area, recommendations for restaurants, and just some honest great conversation. I didn't feel like a normal hotel guest, I felt like I was being welcomed into her home. Despite all my hotel stays in the past, it was the first time I've ever felt so welcomed in a hotel. She was a complete angel!

So Holley, if you see this, thank you for making our trip so very, very memorable! We wish you and the entire hotel staff all the best, and we cannot wait to come back for our next trip back to Australia!

What a fantastic resort for families with young children. The salt water lagoon with salt water fish is clearly the highlight! The kids had great fun and didn't want to leave. The rooms are modern, clean and well appointed. Service from all staff was great.

Wow. The service at this place is just above and beyond. Every single staff member is so polite and helpful - from reception who came over and gave me a lemon tea drink while I was waiting for someone to the lady at the information counter who helped us pick a good restaurant to the restaurant staff who were so warm and friendly to even the room service staff. All of the staff seemed genuinely happy to be there.

Also I think the rooms have been renovated since I was last there and look great!

I had great experience and perfect service from Jw Gold Coast. It was a good start from the beginning because I got very well treated from the reception lady and concierge man.
The room was a lot better than expected with the high floor ocean view. It was so beautiful. My daughter loved her bday dessert with her name on the plate. It was an unforgettable memory and a great service for us.
There are 2 pools, and both of them are huge with many chairs and side-tables. Many staff were walking around and took empty dishes and used towels away. There were pool noodles and sand toys. The pool bar was serving food and drinks. I loved their cocktails.
The lobby had lots of fun things during school holiday. When we were passing, there was a cotton candy maker and little cup of bear jellies for kids and willy wonka chocolate factory.
Carpark was underground and many spaces day time but a bit busy on night time.

This by far the best hotel in the Gold coast , this is our 2nd visit to the hotel, all rooms were entirely refurbished recently , room was fresh and modern it has everything you need in a hotel room , view from the room was lovely day and night.
Breakfast buffet was amazing.
customer services is outstanding.
However the pool was the icing on the cake,its fun for adults and kids you cant get bored here. Kids had fun with the sea scooters and slide.
Parking available onsite for 24$ per day.
Its in walking distance to the tram station.
Overall we love coming to JW Marriott anytime we visit GC.

I had the pleasure of staying at the Marriott Surfers Paradise this New Years Eve and what an experience it was! While the room we stayed in could benefit from some renovation to match the modern standards of comfort and aesthetics, this was a minor detail compared to the outstanding service we received.

The true highlight of our stay was the exceptional service provided by the pool restaurant staff. A special shoutout to Gabriel, Larissa, and Oskar - they were the epitome of excellent customer service. Their attention to detail, friendly demeanor, and unwavering commitment to ensuring our experience was nothing short of perfect, greatly enhanced our stay.

To anyone considering a stay here, especially over a special occasion like New Years Eve, I highly recommend it. The exceptional service will make your stay memorable. Kudos to the entire team at Marriott Surfers Paradise for a wonderful end to the year!

10/10

Perfect place to stay and have a relaxing holiday. The rooms are spectacular, view is amazing and the service is extraordinary!
Loved every moment of our stay here!

We often getaway to Brisbane for a couple of days and have stayed in all the high end hotels which often left us disappointed. This was not the case with the Marriott. From the moment we called to make a reservation the service was impeccable, I am talking about the service one used to receive when going to 5 star hotels but has definitely been lacking in places. This hotel exudes old school charm and provides a genuine welcome feel that makes you really nostalgic with all the amenities that you encounter in a modern hotel. Nothing and I mean nothing was a problem and finding out it was our wedding anniversary we arrived into a room to a bottle of wine and a handwritten note. Those small touches that really make you feel important and valued as a customer. This was by far our most relaxing and memorable stay and we will never be staying at another hotel again. To all the staff at the Marriott we cannot thank you enough for your hospitality and care

I had a delightful High Tea experience at Marriott with my coworkers. The exquisite selection of sweet and savoury treats, paired with freshly baked scones served with cream and jam, made it a culinary delight. The overall experience was exceptional, and I highly recommend it. The staff, particularly the reception personnel, were incredibly nice and addressed my parking concerns with great care.

It was the best I didn't stay there but the Japanese restaurant was amazing

What a hotel from the moment you walk in it is really a 5 star service, front desk was lovely and so accommodating to our requests. Rooms were clean and lovely.
Pool is next level we were travelling with 2 kids couldn't recommend it more.
Definitely get to this hotel if you can it was worth every dollar spent

Went for buffet. NYE dinner and a breakfast. Both fabulous

I cant say a bad word about this place just amazing . My family and I loved it here and have planned that from now on everytime we go up to the Gold Coast we will be staying there !! Just perfect thanks to all the staff who made our stay memorable and smooth every single one of you thank you !!

What can u not like about the Marriott Resort!!
Its my favorite here on the GC
Its simply beautiful

I like to thank the 20th floor staff for making our stay (as members) amazing and for putting the extra topper on the bed with out it i would have spent more time in bed, but i had a ball each day due to my back being well rested. Marriott is Fantastic, and love the pool.

Hotel, food and staff all wonderful! Special thanks to the employee Gabriel in the pool, super helpful and friendly. I'll come back!

Beautiful hotel, I really liked the room because it was spacious and very comfortable, with the utensils they gave us we could do several things easily, they cleaned the room daily and refilled us with coffee, tea, towels, bathrobe, what most I loved the view, you can see the hotel's artificial beach next to the canal and the beach at the same time, a crazy view with different shades of blue, we ordered breakfast in the room and it was really very good.

We also ate at the restaurant on the way to the artificial beach, the restaurants inside the facility seemed expensive to us. The service upon arrival and departure, fast and very polite, the air conditioning system in perfect condition, excellent. The bathroom where I stayed had a large shower and bathtub and a very large mirror.

It also has a good space to store your clothes, very comfortable to stay in, my room even had a mini refrigerator so I could prepare fresh food.

My favorite dish from the restaurant, which has half inside the hotel and the other half outside towards the pool, is pasta with shrimp, DELICIOUS.

Great service, amazing amenities and well updated facilities. My son enjoyed every bit of stay on his 1st birthday. Both pool in resort are just mind blowing. And view from room ? Cant expect more. Best ever. Breakfast team members was great.

Will definitely go back again.

Overall the experience is what you'd expect of a premium 5 star resort hotel. It's a little bit away from the main strip of Surfers Paradise, but they do have everything you need in the resort (so being a little away might actually be deliberate...). The lagoon pool is amazing and almost makes visiting the beach unnecessary. I can recommend getting a cabanna package and enjoying a day at the pool over traipsing down to the beach and dealing with sun and sand everywhere. The only complaint is some of the areas feel a little under-staffed and slow at times, but overall it's a great place for a relaxing getaway when you're looking for somewhere to take it slow and relax.

This is my second time here and the swimming pool is really great. The buffet is delicious and has many options.

Cannot stress how good this resort is enough.
Rooms are great, and offer great views. Service is impeccable, staff know how to get things done and always have a smile on their face. Room service was really quick on the Sunday night we ordered.
Location is on the edge of Surfers Paradise and access to Coles, Woolworths, 7-Eleven is a bit of a walk. Theme parks and other locations require UBER/Taxi as a tourist from interstate with no car. Not insane distances like other resorts, but not the best walkability compared to CBDs.

Now the poolTHE POOLAbsolutely gorgeous, albeit a little cold, is luxurious and wraps around and even has little cave areas to enjoy. Plenty of seats by the pool too.

Expensive resort, but well worth the price. Wouldnt stay for more than a few days unless your wallet is good for it, otherwise if youre a family on a budget perhaps a cheaper more feasible resort would be best.

Our stay at JW Marriott resort Gold Coast was absolutely incredible! From the moment we arrived, we were greeted with warm smiles and top-notch hospitality. The resort grounds were stunning and well-maintained, with beautiful views of the ocean. Our room was spacious, luxurious, and impeccably clean. The amenities were fantastic, from the pool and spa to the on-site restaurants and bars. The staff went above and beyond to ensure that our every need was met, and their attention to detail was truly impressive. We cannot wait to return to this amazing resort and would highly recommend it to anyone looking for a five-star experience on the Gold Coast. Thank you, JW Marriott, for an unforgettable stay!

5 stars all day, but in saying that we did have a few small issues during our stay. First the positives.

The hotel is absolutely gorgeous, the rooms are beautifully decorated and the pool, well the photos and reviews for this speak for themselves, outstanding.

Reception staff all lovely and very helpful. Hotel is spotless. Bar and bar areas are well designed & the pool and pool area is just magic.

We arrived on the Sunday and stayed for 5 nights. The reason for our Sunday check in was mainly due to the seafood buffet we wanted to try, the hype and whatnot surrounding this was just to good to pass up, and boy did it not disappoint. I'll do a separate review for the restaurant buffet, but without a doubt, this has to be hands down the best seafood buffet in Australia. Beautiful fresh, delicious seafood, extremely attentive service with a smile and overall worth every single cent.

Breakfast buffet was also worth every single cent, ridiculously good.

We did a 4 week trip travelling up from Canberra. We stayed in Coffs, Forster, Kingscliff, and surfers. This hotel and its stay was the highlight of the trip, as I'm sure is the case for many travellers.

Now, the small issues we had.

As part of our package, we had included welcome drinks, which we never received at reception. We norcied a few others receiving these and looked delicious though.

We arrived and checked our baggage and headed to our 12 o'clock lunch at the resturant, from here we stopped by reception to advise we'd go out and see the city as we understand the room wasn't ready and check in is at 3pm, was told we'd receive a text or call once ready which was great considering we had 2 very young kids. We arrived back at the hotel at 3:35pm to check if the room was ready as we'd received no text or call, was told it had been ready for some time which was disappointing as it had been a long day for the kids and wife and would of loved to get to our room sooner to get settled.

Servicing of rooms could be better. We needed to ring on multiple occasions to have plates and rubbish removed, even though it had all been stacked neatly on the table inside the room ready to go.

Room keys unfortunately stopped working multiple times. It's not a huge issue, but a huge pain when the lifts are extremely slow and wait times can be long.

Unfortunately some areas of the hotel had to be closed due to large functions taking place, a huge part of the pool area one afternoon and the outside bar area all evening on another. Coming from a hotel background myself, I would assume that it might be handy to let the guest know on checking in that these functions are taking place just incase theyd like to organise alternative arrangements.

Overall, we loved our stay, we plan on staying almost the exact same time next year, but it's a close run with the Sherton Grand, but we haven't decided yet.

This was our fourth stay-cation at JW. What an incredible experience this was once again. The food, rooms, hospitality and facilities were all top class. We truly felt at home with JW (it was also a very nice touch being a Gold Bonvoy member and its perks). A very special thank you to Caitlin at front desk who was so helpful, lovely and generous to make our trip as special as possible, you are the best!

I spent 4 days here for my wedding anniversary. The pools the citrique restaurant and everything is amazing! Love it!

I was greeted and checked in by Rikako, and she was absolutely professional and kind. She deserves a big big promotion!

One thing to be mindful of when staying here, it seems great for families with kids but if you are looking for a quiet holiday place you might consider elsewhere. There are kids running up and down the halls at all hours of the day, and uncontrolled in the lobby and restaurant areas. Obviously not the hotel's fault, but something to be mindful of. Great that the hotel has some adults only area though:)

A great hotel, great rooms and facilities, love the pools, and proper service

Thank you for All your Amazing service that my stay here is the Best ever in my Travel life. Not just one staff, but All no matter checkin, lounge cafe, Spa, restaurant, greeting staffs are showing their Extensive & Professional Hospitality service to us. I believe the Hotel and Management team has treated their staffs well so that they all show their Smiles from their heart.

Thank you So Much and I wish I will be coming back again next year!

Wonderful stay at Marriott Surfers Paradise. The room, the view, amenity, atmosphere, service exceeded our expectations. The breakfast buffet at Citrique was absolutely delicious and thanks to Jenjira and Julia, our server, went that extra mile. Our USA guests so enjoyed the whole experience and ambience. Even donuts and lamingtons. The choices nutritious and delicious. An evening at Missono, top notch, the highlight. Rikako at front reception so helpful! Our sincere thanks

My partner and I visited the JW Marriott back in February and were looked after by Isaac for the duration of our stay. His outstanding customer service and care made our stay one to remember. We highly recommend this resort, and commend Isaac alongside all other team members for their hospitality!

5 star hotel, 5 star service, amazing facilities, top notch!

Amazing stay, fantastic lagoon (with fish feeding!) and wonderful food and cocktails.

Caitlin and the team went above and beyond to make us feel really special! Caitlin really made checkin smooth and set us up with pool as our flights arrived super early. Really appreciated the bottle of bubbles when they found out we were on way home from our wedding!

Charles was also helpful with transport and bags. Thank you.

An excellent hotel with amazing facilities. We visited with family. The staff were very friendly and provided great service poolside, with particular thanks to Jye, who was polite,attentive and provided first class service.
The buffet breakfast had lots of choice and the ability to have eggs cooked to your individual liking was welcome.
The seafood buffet was amazing, but the teppanyaki slightly disappointing as we had to wait 45 mins from booking time, before our chef arrived, and after he had served us, arrived at the next table wearing a face mask, which he hadn't worn at our serving. I'm not sure what happened in the intervening 10 mins! But hope he's fine now.

The rooms are spacious and very comfortable, with great amenities and it was wonderful having a balcony to use in the late evening.

I would definitely recommend this hotel and if we have the opportunity to visit the Gold Coast again, look forward to staying here again.

Excellent service from Check-in to check out. Attended training booked at one of the conference rooms. Stayed 2 nights. Great facilities and restaurant. The service all round was excellent.

We had a wonderful stay! The staff were fabulous, nothing is too much trouble. A special mention to Jye by the pool, whose service and friendliness was outstanding. We stayed with our 17week old baby girl and the staff were very accommodating, especially our wonderful cleaner. We received complementary birthday treats which was a thoughtful touch. We would definitely return.

If youre reading the reviews to justify the money. Just send it for 6 and book this hotel.

Me and the partner went swimming everyday from lagoon to pool to spa back to lagoon

Pretty sure we spent on average about 4 hours a day in there hahaha.

Breakfast buffet is worth it
Seafood buffet is worth it

The only thing i didnt like is the lady sitting next to the elevators trying to sell you the hotel time share.. not a good look to get hassle daily for a 90 minute session.

Wonderful staff. Keep up the good work!

Visiting family and went to dinner, such a wonderful night

Staying at the Marriott was the best choice I made.
The room was clean, spacious and amazing and well stocked whenever they cleaned the room.
The pool was soooo beautiful. Nice lagoon and normal pool, it was amazing.

The buffet breakfast and seafood buffet were amazing.
The staff were so friendly and even gave us a cake to celebrate our engagement which was really lovely.

I have never stayed at a hotel where they make you feel so special and welcome.

I strongly recommend this place for your next stay. I cant wait to come back.

Excellent place to stay. Clean rooms, friendly staff, nice food.

Great hotel in a great location

Couldnt fault this resort at all! Everything is incredible. Rooms are so clean. Service is amazing. The kids absolutely loved it. Cant wait to come back!

great place to stay all meals were excellent rooms were clean and the pool area superb we will defiantly go back and take the whole family next time

Amazing! Really loved my stay here. This resort has everything you need. Short 5/10 min walk to beach. Beautiful gardens, pools and rooms. Service was fabulous. Very happy.
Only issue is I feel the price will be out of many people's range.

Such a beautiful pool

Great place to be

Great location. Perfect service. Very happy to be herr