Even prior to our trip, Dyan the reservation supervisor and her team went the extra mile to really look after our needs and attend to our difficult requests. We are truly impressed that Raffles Bali genuinely cares about their guests well-being and are flexible to accommodate to our needs.
We joined the botanist farm tour the first day we reached the resort and it was the perfect start to our stay and a great way to see the entire resort. Joe the botanist guide was very informative, engaging and professional. Bonus points to being a great photographer too!
The quality of food here is simply sublime. We were particularly blown away by the high quality of food we have at breakfast everyday here. My husband and I love the Soto Ayam Kudus (scared chicken noodle soup) dish so much that we asked the chef for the recipe. Its the perfect balance of rich taste and light texture, with no MSG aftertaste at all. The croissants we had were one of the best weve ever had in our life. Flaky on the outside yet soft on the inside, there was the satisfying crumbling sound while cutting into the croissants. The head chef Gaetan Biesuz and his team have clearly done an incredible job.
We were also impressed by the waiters and waitresses across all our meals. Our breakfast waitress Rina and Secret Cave dinner waitress Livia were always smiley, attentive and friendly. They were prompt to our needs while giving us the sufficient amount of space and privacy. I think itd be better if all the staff wore name tags though. Theyre busy enough serving every guest and itll be difficult to introduce themselves to everyone.
We highly recommend booking a dinner at the hotels Secret Cave. Its the most romantic dining venue my husband and I have ever been. The meal cost IDR7,500,000 before drinks and taxes but its worth every cent. The flower bouquet was also a lovely surprise.
Our butler Aditya was kind and quick to attending to all our requests, always within minutes. Our stay was comfortable and very well organised thanks to him. We were also thoroughly impressed by how organised the entire resorts team. We were very well taken care of by every staff we met and there was clear liaison and teamwork across their staff members which made every moment of our stay perfectly smooth.
The housekeeping team has also done an amazing job. Very meticulous. Its also wonderful to see how the hotel has conscientiously considered all details to take care of its guests. Bath robes of different thicknesses were provided, along with beach bags, sun hats, and even an adjustable head rest in the bathtub, etc. Kudos to the staff who thought of every detail possible!
We were also impressed by the quality of massage we received at the hotel spa. It reminds me of Auriga Spa at Capella Singapore. The masseuses are clearly well trained and experienced, with skilful strokes and consistent massage pressure applied throughout the 90 mins of treatment. However, I was a bit surprised to see huge patches of black water stain marks in the jacuzzi tub outside of our massage room. Also, while I can see how the outdoor foot soak with sound treatment before the massage is a good idea, perhaps due to the location of spa behind right below the noisy second floor or lobby or restaurant, it wasnt conducive to be seated outside our massage room. But it was fine when we got back into the massage room to receive the actual massage treatment. Perhaps the spa could also consider providing heated massage beds like Natureland, the biggest massage chain in Singapore.
We also joined the cocktail class at the resort. There are also many other activities available within the hotel premises, such as cycling, hiking, yoga, games, etc. We actually slightly regret taking a day trip out of the resort, and think that it could have been better if we just spent all 4 days of our trip in the hotel.
All in all, we would highly recommend this resort to our friends to stay here! Thank you Raffles Bali for the wonderful time.
Vernice Yap 
